Ty Givens

Founder & CEO of The Workforce Pro | Customer Experience Business Partner

Custom Zendesk User Training

Zendesk user training for Mouthwatch

Workforce Management Oversimplified

Learn step one in planning for a scalable Customer Experience team by learning to predict your workload and estimate your staffing requirements.

Creating Successful Customer Experiences

Acquiring Customers is one part of the equation. How will you keep them once you get them. This course will cover the key components you will need to focus on as you build or create your Customer Experience.

Custom Zendesk User Training

Zendesk User Training for Groupize

More About Ty Givens

Ty Givens is the founder and CEO of The WorkForce Pro, the leader in contact center success solutions. Her strategic guidance played an integral part in the global success of Thrive Market and ShoeDazzle. Givens is known for her ability to save client’s millions in revenue, improve call answer rates by over 40% and increase productivity by over 30%. She is a trusted advisor to many high profile clients within the e-commerce, healthcare and retail space making her one of the most sought-after strategists for contact centers.