BGCSE Office Procedures

The Bahamas General Certificate of Secondary Education is an examination that was established in 1992 having been developed in consultation with the University of Cambridge Local Examination Syndicate (UCLES).

This examination is designed to assess the achievement of at least 80-85% of the Bahamian Students on completion of five or six years of secondary level education. It will provide a broadening of opportunity for students to show what they know, understand and can do.

This preparation course is designed for candidates taking Office Procedures  as a single subject. You will review three years of content. The course is delivered online and includes a print workbook. The course is also assisted by an Instructor.

This course will prepare students to sit the BGCSE for Office Procedures.  Upon completion of this study, students will be able to:

  1. develop a working knowledge of the operational procedures of an office
  2. develop an awareness of the Bahamian Business Community in both private and public sectors
  3. develop skills in the preparation of business communications structure and format.
  4. ensure accuracy in format and layout for business documents inclusive of government styles
  5. develop an awareness of technology

Exam Scheme

This exam has 3 papers:

Paper I - (Core)  2 hours.  70% grade weighting.  Paper I consists of two sections.  Section A contains 20 objective type questions..  Section B contains a series of short answer and structured questions. 

Paper II - (Extended) 2.30 hours. 70% grade weighting.  Paper II consists of a series of short-answer structured questions based on stimuli material.  All questions must be answered.

Paper III - (Coursework) 30% grade weighting.

Candidates may use a calculator or ruler.

Table of Contents

Study 101
Glossary of Terms
The Office Professional
Organizational Structure
Job Opportunities
Competencies & Skills
The Communications Process
Format & Composition
Technology & Telecommunication
Telephone Etiquette
The Internet
Records Management
Filing Systems
Customer Relations
Applying Communication Skills
Financial Systems
Inventory Control
Purchasing Procedures
Human Resources Management
Procuring of Staff

Frequently Asked Questions

How long do I have access to the course?

Forever! Once you've enrolled and paid, you'll have access to the course material for as long as you need. So devour it all in one weekend or take things slow. It's your choice!

What if I'm unhappy with my purchase?

Well, I would be sad. But if you're really unhappy with the course, just email me within 10 days to get a full refund.

I still have a question, how can I contact you?

I'd be happy to answer any questions you might have. Send me an email at