CourseCraft

Custom Zendesk User Training

Table of Contents

Workflow Changes
What's new?
video
Preparing for Live Chat as a Channel
video
Juggling Email + Live Chats + Phones
video
Zendesk Support Channel
About Zendesk
video
Overview of your Ticket Fields
video
Ticket Statuses and Notifications
video
Zendesk Views
video
Messaging and Updating Tickets
video
Screenshare Sessions
video
Zendesk Live Chat Channel
About your Live Chat instance
video
Your Chat Profile
video
Solving Live Chat Tickets

Frequently Asked Questions

How long do I have access to the course?

Forever! Once you've enrolled and paid, you'll have access to the course material for as long as you need. So devour it all in one weekend or take things slow. It's your choice!

What if I'm unhappy with my purchase?

Well, I would be sad. But if you're really unhappy with the course, just email me within 10 days to get a full refund.

I still have a question, how can I contact you?

I'd be happy to answer any questions you might have. Send me an email at ty@theworkforcepro.com.