We often hear the term "best in class" or "world class" as it relates to Customer Experience and or Customer Service. But what does it take to really create best in class Customer Experiences?
This short self-paced training will teach you what it takes to deliver top tier Customer Experiences.
We will be introducing a concept called Workforce Management. At the end of the course, you will have the option to to participate in a detailed Workforce Management course that will get you going. We will also make it possible for you to get access to our calculators that will help you predict your workload and staffing needs.
Frequently Asked Questions
How long do I have access to the course?
Forever! Once you've enrolled and paid, you'll have access to the course material for as long as you need. So devour it all in one weekend or take things slow. It's your choice!
What if I'm unhappy with my purchase?
Well, I would be sad. But if you're really unhappy with the course, just email me and let me know what you were expecting versus what you received. I'll get you the information you want.
I still have a question, how can I contact you?
I'd be happy to answer any questions you might have. Send me an email at firstname.lastname@example.org.